I know that I spoke to you about this, but I was so impressed with the service that I received that I feel compelled to put it in writing.
On Friday, I discovered that my listing at 14073 Lumberton Falls Drive had a problem with the heat pump installed in 2002 by your company. We were supposed to close this home Monday, 12/30, and this problem would prevent it from closing.
I called you at around 1:00 p.m. Friday and explained the problem. Your response was remarkable! You sent two of the most professional and personable people I could have imagined and the problem was completely resolved that evening. A third member of your team was needed for a part…and even he did honor your company’s’ reputation.
They worked until almost 7:00 p.m. on a Friday evening. They left the garage cleaner than they found it. And I am a fan for life.
Coincidentally, I have a service contract with Donovan for the heat pump at my own home. I am especially happy about this now after this experience.
-Karen Duffy
$100 Off Duct Cleaning - Limited Special Some people are naturally less sensitive to airborne debris, dust mites and pet.
We just wanted to say "Thank You" for your help in trying to eliminate this strange dirty sock syndrome that.
Many Jacksonville home owners have made their homes as energy efficient as possible. New windows, new insulation, new weather-stripping, etc.