At Donovan, your trust means everything to us, and we work hard every day to earn it. Homeowners throughout Greater Jacksonville rely on us for dependable heating, air conditioning, plumbing, and electrical services backed by some of the strongest guarantees in the area. We take pride in delivering exceptional workmanship and stand behind every job with our 100% Satisfaction Guarantee. We also offer industry leading warranties ranging from 1 to 10 years to provide long term peace of mind.
All new installations have a 1-10 Year Parts & Labor warranty. Here are all of our installation guarantees:
If the compressor in your heat pump fails within the first three years of ownership or the evaporator coil in your air handler leaks during that same time, we will remove the entire unit, not just the defective component, and install a brand new system. (If you’ve ever bought a “lemon,” you will truly appreciate our commitment to your long-term satisfaction.)
Our company is built around responsive, reliable service. Our team of highly trained technicians is ready to act quickly in the unlikely event your system experiences a problem. We stand behind our work with a clear promise: once we arrive, we will have your system up and running within 24 hours. If we cannot restore your comfort within that time, we will cover the cost of a hotel stay until your unit is fully repaired.
Anyone can offer a lower price by cutting corners, which is why it is so important to understand exactly what is included in the heating and cooling system you choose for your home. Our Lowest Price Guarantee ensures you receive the best value without sacrificing quality. If you find a comparable installation for less, we will not only match the price but pay you a 50 dollar bonus over the difference. All we ask is that it is a published apples to apples comparison.
Our installation technicians set the standard for skill, professionalism, and workmanship. They respect your home and complete every installation with care, efficiency, and attention to detail. From wearing floor protection to thoroughly cleaning up when the job is done, they take personal responsibility for your comfort and satisfaction. Our team is courteous, respectful, and committed to delivering an exceptional experience from start to finish. If you feel these high standards have not been met, we will refund whatever portion of the purchase price you believe is fair.
We guarantee that when a properly designed system is installed, maintained, and operated according to the manufacturer’s guidelines, it will perform as promised and deliver the comfort we agreed upon. If your home does not achieve the desired temperature, we will make any necessary adjustments or repairs at no charge for up to three years. This guarantee applies to the recommendations and agreements outlined in your original scope of work.
In the contracting and construction industry, change orders are common. A project is quoted at one price, only to increase once work begins. We believe firmly that is not the right way to do business. With our No Change Order Guarantee, the price we agree on is the price you pay. Unless a change is requested and approved by you in writing, there will be no surprise add ons or unexpected increases. Honoring our commitments is a core value, and this guarantee reflects that promise.
Serving Floridians since 1987! Click here to see if we are in your community.
Your family’s home comfort is important. And we aim to protect it and give you peace of mind.
Take advantage of Donovan's current offers and coupons when you schedule your service today!