At Donovan, we take the trust you place in us very seriously. We’re a company you can trust. We’re known throughout Greater Jacksonville for offering the best guarantees and warranties on heating, air conditioning, and electrical services. We’re proud of the high-quality service we provide, and we stand behind our work with a 100% Satisfaction Guarantee. When you become a member, any service repairs are covered by our 1-Year Parts and Labor Warranty.
All new installations have a 1-10 year parts and labor warranty. Here are all of our installation guarantees:
If the compressor in your heat pump fails during the first 3 years of ownership or the evaporator coil in your air handler leaks within the first 3 years of ownership, we will remove the entire unit—not just the component—and install a completely new one. (If you’ve ever bought a “lemon,” you will truly appreciate our commitment to your long-term satisfaction.)
Unlike most HVAC companies, we are a service company. We have a staff of qualified service technicians who are there to serve you in the unlikely event that your system has a problem. So, our guarantee to you is that when we arrive, we will have your system up and running within 24 hours of our arrival or we will put you up in a hotel until the unit is fixed.
Anyone can make something cheaper by cutting corners and pricing it for less—so it’s important to know what is and is not included in any heating and cooling system you choose for your home. Our Lowest Price Guarantee is our promise that you cannot find a comparable installation for less… or we’ll pay you a $50 bonus over the difference. All we ask is that it is a published “apples to apples” comparison.
Our installation technicians are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They wear floor savers, clean up when they are finished, and take personal responsibility for your satisfaction. They will not smoke or swear in your home, and they are polite and courteous. If, when they have finished in your home, they have not met these high standards, we’ll refund whatever amount of the purchase price you feel to be fair.
We guarantee that when properly designed systems are installed, maintained, and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. If the desired comfort is not achieved, we will make any modifications or repairs necessary to reach the desired temperature at no charge to you for up to 3 years. This is limited to our recommendations and/or agreement and must fall within the scope of work initially agreed upon.
In the contracting and construction business, change orders are very common. The client agrees to one price, only to have it increased when the installation crew arrives and starts the project. We guarantee, unless stated in writing in the agreement, that there will be no change of orders to the project we agreed upon. Honoring our commitments is a core value, and the No Change Order Guarantee supports that value.
All heating and air conditioning systems require upkeep to run efficiently. When you join our Donovan Membership Program, you will gain peace of mind knowing that our technicians are checking your system and keeping it clean to help avoid costly surprises. You can even take the membership with you when you move, or transfer it to the new homeowner.